This Privacy Policy describes how Roxset Flooring (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website https://roxset.com.au/ (the "Site") or contact us via telephone.
1. Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Data").
A. Information You Provide to Us Directly
We collect Personal Data when you voluntarily provide it to us through specific actions, including:
| Source of Collection | Type of Data Collected | Purpose of Collection |
|---|---|---|
| Contact Form Submissions | Name, Email Address, Phone Number (optional), and the contents of your message or inquiry. | To respond to your inquiry, provide customer support, and communicate with you about your request. |
| Telephone Calls | Name, Phone Number (via Caller ID), and the contents of the conversation, which may be recorded. | To address your questions, provide service, ensure quality assurance, and for training purposes. (Note: If calls are recorded, you must inform the caller at the start of the call.) |
B. Automatically Collected Information
When you access the Site, we may automatically collect certain information from your device, including:
- Usage Data: Information about how you use our Site, such as the pages you view, the time and date of your visit, and the time spent on those pages.
- Technical Data: Your IP address, browser type and version, operating system, and device identifiers.
2. How We Use Your Personal Data
We use the Personal Data we collect for the following purposes:
- Communication: To respond directly to your inquiries and requests submitted via the contact form or telephone.
- Service Provision: To provide you with the information, products, or services you requested.
- Customer Support: To provide ongoing support and troubleshoot issues.
- Improvement: To monitor and analyze usage and trends to improve our Site and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Marketing (Only if Consent Given): To send you promotional or marketing materials if you have explicitly consented to receive them.
3. Sharing and Disclosure of Your Personal Data
We do not sell your Personal Data. We may disclose your Personal Data to the following categories of third parties only when necessary to fulfill the purposes outlined in this policy:
- Service Providers: Third-party companies that perform services on our behalf, such as website hosting, email delivery, customer support software, and analytics. These parties are contractually obligated to keep your data confidential and use it only for the purposes we specify.
- Legal and Safety: To government bodies, courts, or regulators when required by law or to protect our rights, property, or safety, and the rights, property, or safety of others.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Sharing Your Personal Data with Third Parties
We use certain third-party services and partners to help us provide, improve, and personalize our services and to conduct marketing activities.
By providing your explicit consent (e.g., by checking a box that states: **"I consent that this data may be shared with third parties such as Facebook, LinkedIn, and Google."**), you agree and acknowledge that we may share your Personal Data with the following categories of third parties:
Categories of Third Parties and Purpose of Sharing
| Third-Party Category | Example Partners | Purpose of Sharing |
|---|---|---|
| Social Media & Advertising Platforms | Google, Meta, LinkedIn | For targeted advertising, measurement of marketing campaign effectiveness, and connecting with you on these platforms. |
| Analytics Providers | Google Analytics | To understand how you use our services, analyze trends, track user movement, and improve our offerings. |
| Other Partners | Hubspot, Accounting Software | For contact information and accounting |
Types of Data Shared
The data shared with these third parties may include, but is not limited to:
- Identifiers: Such as your IP address, device ID, and email address (often in a hashed or pseudonymized form).
- Usage Data: Information about how you interact with our website or service (e.g., pages visited, features used, clicks).
- Demographic Information: Data you provide or data inferred from your usage.
Your Control and Opt-Out Rights
- Withdrawal of Consent: You have the right to **withdraw your consent** for this sharing at any time. The process for withdrawing consent is detailed in the **[Your Rights/Data Subject Rights]** section of this Privacy Policy.
- Platform Controls: You can often manage your privacy and ad-targeting preferences directly through the settings offered by Facebook, LinkedIn, and Google. We encourage you to review their respective privacy policies and settings.
4. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Contact Form/Call Data: Information collected via contact forms or calls is typically retained for 12 months after your inquiry is resolved, or longer if required to comply with our legal obligations.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Data:
- Right to Access: The right to request copies of your Personal Data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your Personal Data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your Personal Data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your Personal Data, under certain conditions.
To exercise any of these rights, please contact us using the details in the "Contact Us" section below.
6. Children's Privacy
Our Site is not intended for use by children under the age of 18. We do not knowingly collect Personal Data from children. If you become aware that a child has provided us with Personal Data, please contact us immediately.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- By Email: marketing@roxset.com.au
- By Phone: 1800 769 738
- By Mail: Unit 16, 19-23 Bridge St, Pymble, NSW, 2073